All ten editorial desks
Desk VI of X

QA Desk

It checks that the article fulfils its promise to the reader.

  • Every article
  • One desk, one job
  • Live
Where it sits
  1. IEditorial Director
  2. IISource Desk
  3. IIIPlanning Desk
  4. IVWriters Desk
  5. VFact Desk
  6. VIQA Desk
  7. VIIEditor-in-Chief
  8. VIIIStandards Desk
  9. IXArt Desk
  10. XProduction Desk

The QA Desk receives the checked article from the Fact Desk. It hands its work to the Editor-in-Chief.

What it does

The QA Desk checks whether the whole article delivers the answer promised by its headline or search result. It reads the piece as someone searching for the subject would.

It removes filler and prepares the title, description, keywords and web address that appear in search. Without that check, a result could promise one subject while the article leads with another, or filler could stand between the reader and the answer.

One desk, one job. Nothing inside it is split into roles.

What it takes in

The QA Desk receives the article checked by the Fact Desk, the subject the reader searched for and whether your headline is locked. It reads the whole piece to decide whether it fulfils the promise made to someone searching for that subject.

What it hands on

It hands the Editor-in-Chief a tighter article and a verdict on whether it serves the search. Filler is cut, but nothing is added or reworded, and every source link remains in place. A locked headline stays exactly as you wrote it. When the headline is open, the desk offers a clearer one only if it is materially better. It also supplies the search title, description, keywords and a clean, readable web address. The title and description are checked together against the headline and kept within the space a results page provides. If they have moved to another subject, the headline is used in search and the description is marked for review.

What it guarantees

4 things it holds to, on every piece it touches.

  • Locked headlines stay exact.

    A locked headline stays exactly as you wrote it.

  • Every paragraph change is a cut.

    Filler comes out, but nothing is added or reworded. Every source link remains in place.

  • Search results match the article.

    The title and description are checked together against the headline. If they move to another subject, the search title becomes the headline and the description is marked for review.

  • Search details fit their space.

    Each detail stays within the space a results page provides, and the web address stays clean and readable.

One example

An article covers a new rule for home insurance, but its proposed search title and description lead with a side issue. The QA Desk restores the article headline as the search title and marks the description for review. Searchers then see a promise the article fulfils.

On your article

The article carries the prepared title for search, description, keywords and clean web address. If the title and description move away from the headline's subject, the headline is used in search and the description is marked for review.

Live. It works on every article.

Questions

What people ask about the QA Desk.

How does the QA Desk check search intent?
It reads the whole article against the subject the reader searched for. Its verdict says whether the article delivers the answer promised by the headline or search result.
Can the QA Desk change my headline?
A locked headline stays exactly as you wrote it. If it is open to change, the desk offers a clearer option only when that option is materially better.
What happens when the search title leads with the wrong subject?
The desk restores the article headline as the title shown in search. It checks the title and description together against the headline.
When is a meta description marked for review?
The description is marked for review when it and the title have moved to another subject.
Does the QA Desk rewrite paragraphs?
No. It removes filler, but adds and rewords nothing. Every source link remains in place.
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